A(n) ________ is the patent granted for the invention of a new and useful process, machine, article of manufacture, or composition of matter
A. design patent
B. utility patent
C. plant patent
D. copyright
B
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Tech-savvy customers, especially young people or "Net-geners" hold certain expectations about what businesses should offer or provide. Describe three customer service expectations as discussed in the chapter
What will be an ideal response?
Operations that used technology were once viewed as labor-intensive and "back-office" functions, rather than an integral component of the overall operation of an organization.
Answer the following statement true (T) or false (F)
Which of the following statements is true about nonverbal messages?
A. They clearly indicate that words have little relevance. B. They replace most written communication in business. C. They are likely to contradict or override verbal messages. D. They are likely to be highly ineffective in customer interactions.
Significant influence of one company over another has been defined by the accounting profession as the ownership of what minimum percent of the second company's stock?
a. 30% b. 50% c. 100% d. 20%