Answer the following statements true (T) or false (F)

1. Every guest responds differently to the services-cape.
2. The space layout of chairs and tables in a casual-dining restaurant is typically similar to the layout of chairs and tables in a fine-dining restaurant.
3. Temperature, humidity, air quality, smells, sounds, and light are all ambient conditions in the service environment.
4. Excess random information will quickly overtax the capacity of the guest’s mind to comprehend the environment, leading to frustration or confusion.


1. True
2. False
3. True
4. True

Business

You might also like to view...

Which of the following is an example of branded entertainment?

A) a company placing its product in a movie scene B) a company using a celebrity to endorse a product C) a company airing its advertisements in movie theaters D) a company using an acclaimed movie director to film an advertisement E) a company using a famous song in its advertisement

Business

Net income is shown on the work sheet in the Income Statement debit column and the Balance Sheet credit column

Indicate whether the statement is true or false

Business

Internal Service funds are reported in the fund-basis statements only.

Answer the following statement true (T) or false (F)

Business

If the standard deviation of demand is 10 and the desired service level is 0.90, then what is the safety stock?

A) 9 B) 10 C) 12.8 D) 16.5 E) 23.3

Business