Sarah got really upset when her friend, Grace, told her that even though she promised to help her move, she would now be unable to help. In her anger, Sarah was shouting that she could never rely on Grace. How should Grace behave in this situation? She should
a. Focus on how they could work out Sarah's moving efficiently
b. Forcefully defend her reputation that she is reliable and trustworthy and that's the first time she let down her friend
c. Remind Sarah that she did not help her (Grace) once when she needed assistance
d. Tell Sarah not to be angry – it is not Grace's fault after all that Sarah has so much stuff to pack
a. Focus on how they could work out Sarah's moving efficiently
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