By setting appropriate service standards and measuring service performance, firms can attempt to close a ________ gap.
A. seniority
B. communication
C. delivery
D. standards
E. knowledge
Answer: D
Business
You might also like to view...
A positioning analysis is a product-oriented approach.
Answer the following statement true (T) or false (F)
Business
What might be the reason for the increased attendance at the annual conference?
What will be an ideal response?
Business
In the counseling interview process, which step comes right after the consideration of possible solutions to a problem?
A. Identifying the pros and cons of the problem B. Selecting a solution for the problem C. Scheduling a follow-up meeting D. Discussing what the problem is
Business
____ is a short-term investment activity
a. Buying life insurance b. Buying bonds c. Investing in common stock d. Speculating in common stock e. Saving
Business