A student nurse expresses frustration to the faculty member regarding an ethnic older adult who appears to be noncompliant. The student states, "Why can't the patient just do what we teach her to do?" What response by the nurse is best?
a. "Yes, I realize how frustrating this must be for you."
b. "People from her culture are never com-pliant."
c. "Maybe you can find a different way to get through."
d. "Culture dictates how people respond to others."
D
Culture is a blueprint for responding to individuals, family, and the community. Persons from strong cultural backgrounds cannot just change their behavior when instructed to do so. The nurse explains this to the student. Stating that the nurse understands the frustration is helpful but does not give the student any information that could help him or her work with this patient. Stat-ing that people from a certain culture are never compliant is biased and prejudicial. "Getting through" to the patient implies ethnocentrism and bias.
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