The zoo story includes important systems principles including all of the following except
a. groups operate within larger systems
b. change is always more complex and more difficult than first
imagined
c. individual beliefs about how change occurs are generally correct
d. serious problems can be resolved through careful analysis and group discussions
c
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The process of communication includes both verbal and nonverbal symbols and signs
a. True b. False
In using a stationary microphone, the textbook recommends that you ________
A) stand as still as possible so your voice will be picked up by the microphone B) keep your mouth about the same distance from the mike at all times C) move around as much as you need to; the microphone will pick up your voice D) practice before you speak with the type of microphone you will use E) Both B and D are appropriate recommendations.
The idea that the longer attention is maintained, the less likely it is to be broken is known as:
A) Attentional solidity B) Attentional inertia C) Attentional intensity D) Attentional stability
What is a reference work? Identify and explain three of the kinds of reference works discussed in your textbook.
What will be an ideal response?