Which of the following types of quality results from an image or perception the customer forms after the service encounter?

A) functional quality
B) experienced quality
C) technical quality
D) image quality


B

Business

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The following transactions for the month of March have been journalized and posted to the proper accounts

Mar. 1 The business received $9,000 cash and issued common stock to stockholders. Mar. 2 Paid the first month's rent of $900. Mar 3 Purchased equipment by paying $3,000 cash and executing a note payable for $7,000. Mar. 4 Purchased office supplies for $730 cash. Mar. 5 Billed a client for $10,000 of design services completed. Mar. 6 Received $7,900 on account for the services previously recorded. What is the balance in Cash? A) $13,170 B) $12,270 C) $15,270 D) $13,900

Business

Use the information in Scenario 4.5. What is the pre-tax cash flow (net present value) for alternative #2 compared to the base case of doing nothing for the next five years?

A) negative pre-tax cash flow B) more than $0 but less than $40,000 C) more than $40,000 but less than $80,000 D) more than $80,000

Business

Whether a company uses process costing or job-order costing depends on its industry. A number of companies in different industries are listed below: 1. Flour mill2. Dairy farm3. Electric utility4. Custom boat builder5. Management consulting firm6. Aluminum refiner that makes aluminum ingots from bauxite ore Required:For each company, indicate whether the company is most likely to use job-order costing or process costing.

What will be an ideal response?

Business

Goods that are not yet in existence or are not yet owned by the seller are__________ goods

A) fungible B) nonexistent C) future D) contingent

Business