Answer the following statements true (T) or false (F)

1. The amount of control over the quality, value, risk, or efficiency of the experience that guests think they acquire by participating is more important than the actual degree of control in determining the value of guest participation.
2. Guest participation can help waits feel shorter.
3. A good service organization would never fire a guest.
4. Letting guests participate can build guest commitment and repeat business.


1. False
2. True
3. False
4. True

Business

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