Why is it important for marketers to pay special attention to providing excellent customer service?
What will be an ideal response?
Students may respond with the growing importance of the service sector, the need for firms with products to include customer service elements as a way to differentiate themselves, and/or a discussion of the continuum suggesting service is almost always a part of the product.
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It is just as expensive for a company to retain good customers as it is to acquire customers
Indicate whether the statement is true or false
An advantage of the current ratio is that it considers the makeup of the current assets
Indicate whether the statement is true or false
Which of the following are reasons that explain why regulators pursued a policy of regulatory forbearance toward thrifts in the early 1980s?
A) Regulators knew that the FSLIC did not have sufficient funds to close insolvent S&Ls and pay off their depositors. B) Regulators were probably too close to the people they were supposed to be regulating to close down thrifts and put them out of business. C) Regulators preferred to sweep the problems that thrifts were suffering under the rug in the hope that they would go away as the economy improved. D) All of the above explain regulatory forbearance. E) Only A and B of the above explain regulatory forbearance.
In general, every DEA linear programming model will include a constraint that requires the weights for the operating units to sum to
a. 1. b. the number of operating units. c. 100. d. any arbitrary value.