Which of the following statements is true of customer loyalty?
A. It refers to customers making repeat visits to a retailer and being satisfied with their experiences.
B. It occurs when customers purchase merchandise and services from a retailer because of its convenient location.
C. It is the sole result of superior customer service.
D. It is an emotional connection between a retailer and a customer.
E. It is the state of accumulated transactions that customers build through repeat purchases responding to various promotions.
Answer: D
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________ is collected from website visits where companies data mine points of contact and interactions such as dates and times of visits, keywords used to find information, and time spent on selected pages
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