If the Weingarten rights of the employee are violated by the employer, the final result of the disciplinary action may be which of the following?
A) Disciplinary action will be voided
B) Supervisor will make a decision as to how to proceed
C) Employee will face additional charges
D) Has no effect–the discipline will stand
A
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________ is a small incision made in the internal urethra to release scar tissue or other stricture
A. Urethrotomy B. Dilation
The abbreviation for ICD-10-CM and ICD-10-PCS is __________
a. ICD-10 b. ICD-10-CM c. ICD-10-CM/ICD-10-PCS d. ICD-10-CM/PCS
At the physician's request, you have scheduled Teresa, a 24-year-old gynecologic patient, for a pelvic ultrasound at 10:00 AM on Thursday. Teresa asks if there is anything in particular she should do to prepare for the ultrasound. Which of the following instructions would you give to Teresa?
A. Avoid eating fish before the procedure because of its natural iodine content B. Drink three or four glasses of water, without voiding, within 1 hour of the test C. Have a clear liquid dinner the night before the procedure D. Do not eat or drink for 24 hours prior to the procedure E. Eat a nutritious breakfast before arriving for the procedure
Which of the following is NOT true regarding good customer service?
It supports the customer's decisions It demonstrates compassion toward the customer It develops a personal relationship with the customer It preserves customer confidentiality