James is a case manager for a homeless shelter. His responsibilities include conducting intake interviews with applicants, identifying appropriate resources, and coordinating treatment team meetings for his clients. Maria is a Latina woman who has been living in her car with her two children. She has just come into the shelter and meets with James for an intake interview. (1) James: Come in,
Maria, and have a seat. (Extends his hand) (2) Maria: Thank you. (Shakes James's hand) (3) James: How can I help you? (4) Maria: Well, I need clothes for my two children, and we are hungry. (5) James: OK, we can help with that. Do you have a place to stay? (6) Maria: No. (7) James: Would you like to find a place to stay? (8) Maria: Yes. (9) James: Why are you homeless? (10) Maria: My husband died. (Looks down and is wringing her hands) (11) James: How did he die? (12) Maria: (Begins to cry) He had a heart attack. (13) James: When did he die? (14) Maria: (Visibly upset) Two months ago. (15) James: So, how did you lose your home? (16) Maria: (Crying) My two babies are so young, I didn't want to leave (17) them alone, and I lost my job. (She pauses) (18) James: Ummm…what about other family? (19) Maria: They are all in a different part of the country. (20) James: Oh… (21) Maria: (Sits silently, crying, with her head down) What was James's first closed question?
A) ?Do you have a place to stay? line (5)
B) ?How can I help you? line (3)
C) ?How did he die? line (11)
D) ?Why are you homeless? line (9)
A
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Answer the following statement true (T) or false (F)
According to Carl Jung, the deep level of the psyche that joins all people and provides
universal themes of meaning for human life and development is named the : a. id b. personal unconscious c. internal locus of control d. collective unconscious
Sugar Sweet is a social worker at the Caring Acres Retirement Home. Sugar’s co-workers have noticed that she has begun to verbalize a sense of helplessness as well as hopelessness about clients. She also has been observed to speak of the clients in derogatory or flip terms. Freudenberger would describe Sugar’s behavior as:
a. Burn-out b. Typical c. Overload d. Meltdown
How often should supervisors take time for in-depth reflection on their practice?
A. every 3–6 months B. after every supervisory session C. on their hiring anniversary D. every 4–6 weeks