A conflict between two groups has gone through the conflict management process, but the groups are still not working well together. Is this a normal situation?
1. Yes; groups often have difficulty letting go of the conflict.
2. Yes; when bargaining is used, the outcome is often unpredictable.
3. No; these groups should go back through the problem-solving process.
4. No; some problems are not amenable to conflict management.
Correct Answer: 1
Even though conflict management techniques have been used, groups often have difficulty letting go of the conflict, particularly if the conflict has been a major source of discussion between team members. There is no indication that bargaining makes the outcome unpredictable, that these groups should go back through the process, or that the problem was not amenable to conflict management techniques. In most cases, the groups should be allowed to work through the letting-go process to see whether the situation improves.
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