________is the study and practice of how to manage individual and group behavior in business, government and nonprofit settings.
a. Management
b. Organizational behavior
c. Bureaucracy
d. Democracy
b. Organizational behavior
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Changing importance weights is difficult because
A. the retailer needs to improve performance on all benefits. B. the retailer has to include a wide range of fair trade merchandise. C. importance weights reflect customers' personal values. D. many customers make purchases based on a single attribute. E. it involves the addition of a new benefit.
When might an accountant issue a qualified opinion?
What will be an ideal response?
A team that is geographically disperse and relies on information technology to function is called a:
A) Virtual team B) Dynamic team C) Project team D) Self-directed team
Information taken from warranty cards would be stored in which of the following categories of a customer profile?
A. Personal information B. Complaints C. Lifestyle and psychographic data D. Transaction data