Timothy is in the process of establishing goals for his company. Which of the following is a goal?
A) Our business should increase sales by 10 percent every year for the next five years.
B) Our business should market to all customers.
C) Our marketing area should include the entire United States.
D) Our business should increase sales by 10 percent.
E) Our business should increase sales every year.
A
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The speaker is also referred to as the ______ of the message, and the listener is referred to as the ______ of the message.
Fill in the blank(s) with the appropriate word(s).
Which of the following is a method of reducing non-sampling risk?
a. Proper supervision and instruction of the client's employees. b. Proper supervision and instruction of the audit team. c. The use of attributes sampling rather than variables sampling. d. Controls to ensure that the sample drawn is random and representative.
Which term below usually consists of three or more people who work independently to attain organizational goals?
A. job sharing B. group C. team D. flextime
Guestology can be best defined as ______.
a. stories about good experiences of hospitality guests b. the study of how guests behave in hospitality organizations c. the art of treating customers like guests d. The study of the demographics of guests