What steps can a salesperson take to overcome conflict with a customer?
What will be an ideal response?
Some of the steps that a salesperson can take to overcome conflict with a customer are given below.
1. Observe and acknowledge what has happened to lead to the loss of trust
2. Allow one's feelings to surface but take responsibility for one's actions
3. Gain support-offer one's peer a change to save face and gain agreement on any mitigating circumstances
4. Put the experience in the larger context to affirm one's commitment to the relationship
5. Shift the focus from assigning blame to problem solving
6. Implement the solution
7. Let go and move on
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