Preparation should occur before the negotiation begins so that the time spent negotiating is more productive.
Answer the following statement true (T) or false (F)
True
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Which statement identities the best strategy for dealing with customer complaints?
A. You cannot fix what you do not know is broken. Ask for customer input and act upon it. B. Browse company blogs and websites and remove any negative posting or customer complaints. C. Organizations should always hesitate to ask for feedback because it will likely not be good. D. Customers who have complained are likely lost to your organization, so cut your losses and ignore them.
The receiver is the person for whom communication is intended.
Answer the following statement true (T) or false (F)
Total manufacturing cost variance includes:
A) Direct materials price variance, direct labor cost variance, and fixed factory overhead volume variance B) Direct materials cost variance, direct labor rate variance, and factory overhead cost variance C) Direct materials cost variance, direct labor cost variance, variable factory overhead controllable variance D) Direct materials cost variance, direct labor cost variance, factory overhead cost variance
A firm is trying to determine which of two products it should launch. Product A has an expected life of three years. It will bring in cash flows of $11,000 in each of the three years. Product B has an expected life of two years. It will bring in cash flows of $15,000 in each of the two years. Assume a discount rate of 8%. Which product should the firm, based on NPV alone, select?
a. Product A b. Product B c. Product A and B are equivalent d. NPV for the products cannot be calculated with the information given.