Elias works for Joe's Landscaping Service. Joe promises that he will get employees new mowers this season; the old ones are always breaking down. Joe takes his family on a cross-country vacation while his home is being renovated. When Elias asks about the mowers, Joe says the company doesn't have enough money this season. Elias no longer trusts Joe. What type of trust has Joe violated? What are the implications for Elias's relationship with Joe?
What will be an ideal response?
Trust is a reciprocal belief that another person will consider how his or her intentions and behaviors will affect the other. Contractual trust is trust of character.
Managers can build trust by following these behaviors: communication, support, respect, fairness, predictability, and competence.
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