Define process management and list the major activities involved in process management

Answer 1

Process management involves planning and administering the activities necessary to achieve a high level of performance in key organizational processes, and identifying opportunities for improving quality and operational performance, and ultimately, customer satisfaction.
Process management consists of three major activities: design, control, and improvement.
1) Design focuses on ensuring that the inputs to the process, such as materials, technology, work methods, and a trained workforce are adequate; and that the process can achieve its requirements.
2) Control focuses on maintaining consistency in output by assessing performance and taking corrective action when necessary.
3) Improvement focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, smaller cycle times, and so on.