After initial control chart construction, the second step to continue statistical monitoring of a process is?

a. Collect samples of size four or five periodically
b. Plot sample means and ranges on the control charts
c. If the process trends out of control, investigate the causes and eliminate assignable variations
d. Ensuring that the process is in control before beginning statistical monitoring


b. Plot sample means and ranges on the control charts

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______ can also represent preferences among different effectiveness criteria, so that groups can be said to have a service climate or a safety climate that influences its performance in terms of service or safety.

A. Task performance B. Role assignment C. Group norms D. Status systems

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The purpose of the Truth in Lending Law is to protect the

a. creditor. b. state. c. consumer. d. seller.

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Under the doctrine of comparative negligence, both the plaintiff's and the defendant's negligence are taken into consideration.

Answer the following statement true (T) or false (F)

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In an advertisement, FreshAir, Inc. stated that its air freshener lasted for 3 hours while the competitor's Smell Sweet lasted for only 36 minutes. In fact, Smell Sweet freshens the air for more than 2 hours. FreshAir has not violated the Lanham Act because the First Amendment's guarantee of freedom of speech applies.

Answer the following statement true (T) or false (F)

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