Mr. Ringsmuth is agitated and is talking loudly at the front desk because his appointment time has passed. The receptionist has had no success in calming him down and asks you to intervene. You apologize to Mr. Ringsmuth for the delay and quietly explain that the doctor had an emergency call and is running about 30 minutes behind in appointments. You reassure Mr. Ringsmuth that he will see the doctor shortly and will have adequate time for his appointment. Which professional behavior are you exhibiting?
A. Persistence
B. Organization
C. Integrity
D. Communication
E. Comprehension
D. Communication
Effective communication involves being polite, tactful, and respectful, even when patients are agitated or angry.
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Codocytes are associated with all of the following conditions except:
a. Iron-deficiency anemia b. Thalassemias c. Hemoglobinopathies d. Hemolytic anemia
A ________ is created for urine drainage
A. stoma B. silastic
Which of the following statements is true?
A. Medicare is the secondary payer to Medicaid. B. Either Medicare or Medicaid can be the secondary payer, as it will depend on the patient's plans. C. Neither Medicare nor Medicaid will be the secondary payer. D. Medicaid is the secondary payer to Medicare.
____ is counterproductive to the efficiency of an office.
A. Cohesiveness B. Conflict C. Teamwork D. Asking questions E. Mutual trust