After determining that responsiveness was a major concern of customers, American Express conducted additional research to establish the exact number of days customers defined as responsive for the various company processes (e.g., 2 days for reissuing lost cards and 15 days for deciding on an application). By conducting additional research, American Express was addressing which of the following steps in the process for developing customer-defined standards?
A. Identifying existing or desired service encounter sequences
B. Deciding whether hard or soft standards are appropriate
C. Translating customer expectations into behaviors and actions for each service
D. Establishing measures and target levels for standards
E. Developing feedback mechanisms for measurement of standards
Answer: C
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With closing entries, you would expect to find all of the following except
A) debit Unearned Rent; credit Income Summary. B) debit Sales Revenue; credit Income Summary. C) debit Retained Earnings; credit Dividends. D) debit Income Summary; credit Loss on Sale of Land.
The spread between the resistance points is called the ________ range.
What will be an ideal response?
Any difference between the fair market values of the securities and their cost is a realized gain or loss
Indicate whether the statement is true or false
When comparing the direct write-off method and the allowance method of accounting for uncollectible accounts, which entry would not be found under the allowance method?
A) Bad Debt Expense 500Allowance for Doubtful Accounts 500 B) Bad Debt Expense 500Accounts Receivable - Bob Smith 500 C) Cash 300Allowance for Doubtful Accounts 200Accounts Receivable - Bob Smith 500 D) Cash 500Accounts Receivable - Bob Smith 500