The marketing manager looks for two kinds of deviations, each triggering a different kind of action: (1) actual results fall short of goals and (2) ________.

A. actual results exceed goals
B. deviations that are blamed on insufficient marketing support (personnel or funding)
C. deviations that result from executive mandates
D. deviations that result from major shifts in customer needs
E. there are no deviations but there should be


Answer: A

Business

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