Complaining behavior can be influenced by role perceptions and social norms
Indicate whether the statement is true or false
True
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A woman returns a formal dress to your store, asking for a refund. The bodice is stained and the hemline is torn, but she says she is returning it unworn because it doesn't fit
Which of the following would be the best way to refuse her request for a refund? A) State that company policy prevents you from accepting the return but that if you had anything to say about it, you'd take it back, no questions asked. B) Restate her complaint to let her know you understand it, explain as positively as possible that you are unable to accept the return of damaged merchandise, and recommend a tailor who can fix the tear and alter the dress for her. C) Challenge the woman to try on the dress and prove that it doesn't fit. D) Use humor to soften the blow of your refusal. E) Let her know that she's not the first customer to try this, and threaten to call security.
On January 1, a company issued and sold a $410,000, 4%, 10-year bond payable, and received proceeds of $405,000. Interest is payable each June 30 and December 31. The company uses the straight-line method to amortize the discount. The carrying value of the bonds immediately after the second interest payment is:
A. $404,750. B. $405,250. C. $410,000. D. $409,750. E. $405,500.
The payback method of evaluating an investment fails to consider how long the investment will generate cash inflows beyond the payback period.
Answer the following statement true (T) or false (F)
A systematic approach to model formulation is to first:
A) construct the objective function . B) develop each constraint separately. C) define decision variables. D) determine the right hand side of each constraint.