A coffee shop instructing their servers to add decorative designs to the foam on coffee drinks is seeking to maximize which basic customer service principle?
a. Recovery
b. Reliability
c. Fairness
d. Wow factor
d. Wow factor
You might also like to view...
If a complaint concerning false or misleading advertising is referred to the Better Business Bureau, it would first be heard by the National Advertising Review Board (NARB)
Indicate whether the statement is true or false
The wages and salaries paid to the factory supervisor and janitors are charged to direct labor
a. True b. False Indicate whether the statement is true or false
According to the text, which of the following is NOT one of the three sources of sampling frame error that is present in the telephone book?
A) It does not contain unlisted numbers. B) It does not contain zip codes for the listed numbers. C) It does not contain the telephone numbers of the people who have moved into the area after the telephone book was published. D) It lists the inactive telephone number of people who have moved out of the area since the telephone book was published. E) C and D
How are securities measured after acquisition?