In this situation, what is the most appropriate action for the MA to take?
ACTION ONE
Say “I can’t acknowledge that someone is even a patient, let alone discuss a patient’s problem.”
ACTION TWO
Answer truthfully and state that he had come in for a paternity test.
ACTION THREE
Say, “I’m sorry, I can’t tell you anything. But if you’re curious, maybe you should keep your eye on the news.”
ACTION ONE (CORRECT)
Say “I can’t acknowledge that someone is even a patient, let alone discuss a patient’s problem.”
FOR THE PATIENT
The celebrity’s privacy was fully protected. Katie developed a greater respect for confidentiality, and, despite her curiosity, came to appreciate the practice’s strict adherence to privacy laws.
FOR THE PRACTICE
The practice retained both the celebrity and Katie as patients.
FOR THE EMPLOYEE
The MA was credited with observing the proper protocol with regard to maintaining the celebrity’s privacy.
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