Gary, manager of research, thought to himself, "Oh, no. In my haste during off-hours to resolve a conflict, I sent a lengthy e-mail. Instead of solving the problem, I made it worse because my e-mail was overly long, wordy, and dealing with emotional topics. I should remember that e-mail is best for
A. negotiating."
B. conveying sensitive information."
C. resolving conflicts."
D. conveying routine messages."
E. conveying confidential information."
Answer: D
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