Which of the following is LEAST likely a characteristic of a person with a high level of emotional intelligence?
A) self-confidence
B) professionalism
C) adaptability
D) optimism
E) empathy
B
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What is the main way in which new technologies do not create greater value to service organizations?
a. Employees don’t want to have to learn new ways of doing things. b. The human contact aspect of the service experience can be lost. c. They can create confusion for guests. d. The time it takes to install and implement new technologies.
Which of the following is not an internal control activity for cash?
A) The number of persons who have access to cash should be limited. B) All cash receipts should be recorded promptly. C) The functions of record keeping and maintaining custody of cash should be combined. D) Surprise audits of cash on hand should be made occasionally.
A major disadvantage of a merchandising philosophy is that _____
a. coordination of buying and selling may be impaired b. responsibility for success or failure may be unclear c. buying and selling functions require different skills d. communication between selling and buying staff may be unclear
A company had a market price of $39.20 per share, earnings per share of $2.10, and dividends per share of $1.25. Its price-earnings ratio equals:
A. 24.7. B. 20.7. C. 16.6. D. 21.9. E. 18.7.