Changes are disturbing to those affected, and resistance often develops. All of the following are causes of resistance to change except:
a. Threatened self-interest
b. Complacency
c. Security
d. Previous long-term system stability
ANS: C
Causes of resistance to change include the following: threatened self-interest; embarrassment; insecurity; habits; complacency; inaccurate perceptions; perceived loss of power, rewards, or relationships; objective disagreement; psychological reactions; low tolerance for change; opposition of the change to current trends; and previous long-term system stability.
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