"________________" is an important communication tool that is a helpful technique in defusing and calming a person that is excited and or having mental problems in a crisis type situation.
A. Using assertive tones in your voice
B. Listening
C. Using body language indicating you will not tolerate dangerous behavior
D. None of the above
Answer: B. Listening
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The multiparous client at term has arrived to the Labor and Delivery unit in active labor with intact membranes. Leopold's maneuver indicates the fetus is in a transverse lie with a shoulder presentation. What physician order is most important?
1. Artificially rupture membranes. 2. Apply internal fetal scalp electrode. 3. Monitor maternal blood pressure every 15 minutes. 4. Alert surgical team of urgent cesarean.
Based on data from the patient satisfaction survey, the nurse manager decides that a change should be made in communication with family members. What would be important for a nurse manager to consider when instituting a change to improve customer service?
a. Assess the perceptions of the nursing staff regarding the particular service problem. b. Include community representatives on a planning committee to address the change. c. Involve physicians, other healthcare professionals, and ancillary staff. d. Review all patient complaints with the nursing staff.
A school health nurse made a home visit each month to a ventilator-dependent child. The mother verbalized wanting to stop taking care of her child at home. What benefits of receiving home care should the nurse reinforce to the mother? (Select all that app
a. Home care provides a quieter and less intrusive environment. b. The child will enjoy better sibling interaction at home. c. The child will have better motor and socialization skills. d. The child will have fewer infections and better nutrition. e. Home care improves marital relationships with her spouse. f. Home care is a much safer environment with less chance of mortality.
Crohn's disease is characterized by:
A. Sharply demarcated granulomatous skip lesions of the bowel B. Ulcerative lesions of the mucosal layer of the colon C. Increased risk of colon cancer D. Lack of systemic involvement