Ellen came across an ad for a new restaurant that promised authentic French cuisine. When she ate there, however, she was disappointed to find that the food was mediocre and not very authentic
Which of the following gaps of service performance does this demonstrate?
A) gap between service-quality specifications and service delivery
B) gap between perceived service and expected service
C) gap between service delivery and external communications
D) gap between consumer expectation and management perception
E) gap between management perception and service-quality specification
C
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The FASB's and IASB'S qualitative characteristics describe the attributes that enhance the usefulness of financing reporting information. What are they?
Zhang Company reported Cost of goods sold of $835,000, beginning Inventory of $37,200 and ending Inventory of $46,300. The average Inventory amount is:
A. $9,100. B. $41,750. C. $46,300. D. $83,500. E. $37,200.
Which of the following functions is generally outside the purview of brand managers?
A. coordinating with a sales manager, advertising agencies, and channel members B. conducting research and development C. overseeing new-product development D. performing promotion duties traditionally handled by the advertising manager E. managing each product category, or each brand, in an organization
Which of the following is not a settlement option for life insurance?
A) Lump-sum settlement B) Deferred-value settlement C) Installment payments settlement D) Interest payments settlement