As the mediator discovers which general causes of conflict are driving the conflict, the mediator ______.

A. identifies moves to make during the early phases of mediation
B. identifies which party is in the wrong
C. projects the likelihood of success via an agreement
D. decides which solution best fits the case


A. identifies moves to make during the early phases of mediation

Communication & Mass Media

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As an aid to memory, main ideas should have the quality of ________; they should be stated in single,

short sentences. Fill in the blanks with correct word

Communication & Mass Media

One important way a speaker gains extrinsic credibility is through

a. a forceful conclusion to the presentation. b. citation of all sources of data. c. the strong introduction of the speaker. d. another speaker preceding the main speaker.

Communication & Mass Media

Samantha was careful in meetings to listen to the other managers, making eye contact, and asking questions to show that she was interested in their ideas

However, she made her employees follow her around if they wanted to talk with her, rarely making eye contact and giving minimal responses. In this example, Samantha is showing a preference for listening based on a. occupations. b. social status. c. physical appearance. d. time constraints.

Communication & Mass Media

Which statement accurately describes the use of a bar graph in a speech?

a. the graph should show how something changed over time b. the graph should show what portion something is to the whole c. the graph should compare or contrast several categories d. all of the above e. none of the above

Communication & Mass Media