List three types of bad-news replies discussed in the textbook. Provide an example of a situation when each type of reply is appropriate
Student examples will vary. Sample examples are shown below.
?
a. Reject an idea. A supervisor rejects an employee's idea for a policy change.
b. Refuse a favor. A colleague refuses to serve on a committee for another team.
c. Refuse a customer's request. A company refuses a customer's request for replacement in a case where the customer abused the product.
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Royer Corporation engaged in this transaction: Purchased land and building with a mortgage. Indicate which section, if any, the above transaction would appear in, or relate to, on a statement of cash flows
a. Financing activities section b. Operating activities section c. Investing activities section d. Schedule of noncash investing and financing transactions
Which is true about outsourcing?
A. Successful outsourcing creates jobs for the organization hiring the outsourcer; however, it does not increase jobs for the supplier of the outsourced services. B. Support of custom-written applications is a popular activity to outsource as outsourcers typically have more time and resources to dedicate to that type of support. C. The advantage of outsourcing is that once the contract is signed, the company who has hired the outsourcer does not have responsibility for the outsourced services. D. Due to the desire to outsource, there has been an increase in the number of companies that offer service desk outsourcing services.
An appropriate reflecting response is ______.
a. “What am I doing that annoys you? b. “My checking up on you annoys you?” c. “Why do you think I am annoying? d. “Why wouldn’t I check on you?”
________ refers to a team strategy that requires team members to interact frequently with outsiders, diagnose their needs, and experiment with solutions.
A. Gatekeeping B. Probing C. Informing D. Parading E. Divesting