What is interactive voice response (IVR)?
A. It automatically dials outbound calls; when someone answers, the call is forwarded to an available agent.
B. It directs customers to use touch-tone phones or keywords to navigate or provide information.
C. A phone switch routes inbound calls to available agents.
D. None of these.
B. It directs customers to use touch-tone phones or keywords to navigate or provide information.
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In making decisions about the image to be projected, it will be the easiest for marketers to:
A) rejuvenate an image that is consistent with consumer's current view of the company B) reinforce an image that is not consistent with a consumer's current view of the company C) develop a new image for a new company D) revert to an earlier image of the company
________ refers to the relocation of business services by a company or organization from one country to another.
A. Insourcing B. Offshoring C. Deregulation D. Outsourcing
In a unionized organization, layoff decisions are usually based on
A. union membership. B. department ranking. C. seniority. D. favoritism.
A ________ option provides payments over the life of both you and your spouse no matter how long you live
A) single life annuity B) lump sum annuity C) joint and survivor annuity D) annuity for life E) combination annuity