Answer the following statement(s) true (T) or false (F)
1. Paraphrasing feelings of one disputant ignores the needs of the other disputant.
2. Reframing allows a mediator to take what is valuable from a disputant’s statement
while reducing the “sting” of inflammatory words.
3. Pure content paraphrasing is best applied when disputants are emotionally upset.
4. Nonverbal communication is fairly easy to read once one learns the proper
interpretations for behaviors (such as crossed arms mean that the disputant is angry or
withdrawing).
5. Closure involves typing final agreements, briefing with superiors about the case, and
destroying personal notes.
1. TRUE
2. FALSE
3. TRUE
4. TRUE
5. FALSE
You might also like to view...
A learned system of knowledge, behavior, attitudes, beliefs, values, rules, and norms that is shared by a group of people and shaped from one generation to the next is called a _____
a. culture b. race c. class d. nationality
When a doctor listens to a patient's symptoms, analyzes blood tests, and then provides a diagnosis, the doctor has used ________ reasoning.
A. deductive B. logical C. productive D. inductive
Narrowing your topic to meet the time requirement is not a primary consideration for a public speaker
Indicate whether the statement is true or false
The D.I.E. exercise is helpful in understanding intercultural dynamics because:
A. people should always stay at the descriptive level while interacting with someone who is culturally different. B. confusing the different levels of processing information can lead to misunderstanding and ineffective communication. C. evaluation is the most important method of understanding intercultural processes. D. people should never make negative evaluations of intercultural processes.