When you're planning a negative message, ________ in order to minimize the damage to business relationships and encourage acceptance of your message
A) analyze the situation carefully
B) be direct at all times
C) emphasize your needs and concerns
D) quote the policies and regulations of your company
E) avoid stating the bad news in the message
Answer: A
Explanation: A) Analyze the situation carefully to better understand the context in which the recipient will process your message.
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