Implicit services are not part of the service package.
Answer the following statement true (T) or false (F)
False
Every service has a service package, which is defined as a bundle of goods and services that is provided in some environment. This bundle consists of five features: 1. Supporting facility. 2. Facilitating goods. 3. Information. 4. Explicit services. 5. Implicit services.
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According to Media Richness Theory, people should make media choices that minimize ______.
A. ambiguity B. gatekeeping C. motivation D. viewer cynicism
If you employ sappers in your self-talk, you are:
a. saying that you cause positive events b. saying that you cause negative events c. saying that you cause positive events and positive emotions d. saying that you cause negative events and negative emotions
Which of the following schools of jurisprudence states that the source of law is the sovereign?
A) natural law school B) positivist school C) sociological school D) American realist school
This question should be completed after reading the Introduction to Chapter Five. Complete the following sentences by choosing the appropriate selection for each gap. Two competencies for marketing (in large organizations) are, ______………. and ______………… . The management of entrepreneurial marketing is characterized by ______………… , ______…………… , ______…………….
Fill in the gaps below.