Which of the following is NOT an integral part of customer service?
a. Exhibit sustainable behavior.
b. Create a perception in the minds of the customers that the organization acts in an ethically, socially, and environmentally responsible manner.
c. Demonstrate a commitment to customer service that is increasingly valued.
d. Potential customers do not expect organizations to be ethical and socially responsible.
d. Potential customers do not expect organizations to be ethical and socially responsible.
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What is the difference between book value and market value of stock?
Assume that real risk-free rate (r*) = 1.0%; the maturity risk premium is found as MRP = 0.2%×(t - 1) where t = years to maturity; the default risk premium for AT&T bonds is found as DRP = 0.07%×(t - 1); the liquidity premium is 0.50% for AT&T bonds but zero for Treasury bonds; and inflation is expected to be 7%, 6%, and 5% during the next three years and then 4% thereafter. What is the difference in interest rates between 10-year AT&T bonds and 10-year Treasury bonds??
A. ?0.25% B. ?0.50% C. ?0.63% D. ?1.00% E. ?1.13%
Which of these statements concerning the systems development life cycle is true?
A) Designing the system is the first step in the SDLC. B) No phase can occur until the previous phase is completed. C) Although each phase is presented discretely, it is never accomplished as a separate step. D) There is widespread agreement that the SDLC is composed of seven phases.
The following balance sheet information is provided for Apex Company for Year 2: Assets Cash$5,400 Accounts receivable 15,500 Inventory 18,000 Prepaid expenses 1,600 Plant and equipment, net of depreciation 20,200 Land 19,950 Total assets$80,650 Liabilities and Stockholders' Equity Accounts payable$4,500 Salaries payable 11,500 Bonds payable (due in ten years) 19,000 Common stock, no par 30,000 Retained earnings 15,650 Total liabilities and stockholders' equity$80,650 What is the company's working capital?
A. $20,300 B. $24,500 C. $22,900 D. $4,900