Which of the following is NOT a possible limitation to implementing cultural change of an organization?
A) Cultural norms are deep-seated and may be quite resistant to change
B) Successful changes in an organization’s culture typically occur over a long period of time
C) Different generations have different feelings towards change
D) Important ethical questions may arise as managers attempt to “manipulate” the norms and values of those in the organization
C) Different generations have different feelings towards change
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Which of the following is a metric of customer satisfaction?
A) net promoter score B) top 10 Internet search keywords C) partner recruitment by region D) closed sales by product
What is role conflict? Provide an example.
What will be an ideal response?
Explain why altruism is more important to leaders than followers.
What will be an ideal response?
Congress passed the ________ and ________ to assist displaced workers.
A) 16th Amendment; Fair Labor Standards Act B) Social Security Act; Medicare Act C) Federal Unemployment Tax Act; Social Security Insurance Act D) Federal Income Contributions Act; Federal Unemployment Tax Act