During the process of composing a negative message, you should try to
A) choose a buffer that will distract your reader.
B) gain the reader's acceptance of the bad news.
C) leave the reader with hope that you will change your decision.
D) avoid stating the bad news.
E) surprise the audience with the bad news.
Answer: B
Explanation: B) Gaining acceptance of the bad news is one of several goals to seek in writing a negative message. You also need to focus on conveying the news, maintaining goodwill and a good image for your company, and in some cases, limiting further correspondence on the matter.
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