One of the Four Seasons Hotel's customer-defined standards is "staff will speak to guests in an attentive, natural, and courteous manner." This is an example of a(n) ________ customer-defined standard.
A. Intangible
B. Soft
C. Measurable
D. Responsive
E. Informal
Answer: B
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Another name for missionary salespeople is "detail salespeople."
Indicate whether the statement is true or false
A(n) ________ allocates space and indicates placement of each department
Fill in the blanks with correct word
Antoine LaDuke suffered a major loss on his older home due to mud from a flood. Although he had homeowner's insurance, what was the probable reason he was not covered?
A) His home was probably too expensive. B) His policy excluded flood-related damages. C) This is a personal liability issue. D) Older homes are excluded from flood-related damages.
Neubert Corporation manufactures and sells a single product. The company uses units as the measure of activity in its budgets and performance reports. During December, the company budgeted for 5,300 units, but its actual level of activity was 5,340 units. The company has provided the following data concerning the formulas used in its budgeting and its actual results for December:Data used in budgeting: Fixed Element per MonthVariable element per unitRevenue - $30.00 Direct labor$0 $3.50Direct materials 0 10.40Manufacturing overhead 33,300 1.50Selling and administrative expenses 25,000 0.50Total expenses$58,300 $15.90?Actual results for December: Revenue$156,340Direct labor$17,980Direct materials$56,566Manufacturing overhead$41,040Selling and administrative
expenses$28,870?The manufacturing overhead in the flexible budget for December would be closest to: A. $41,350 B. $41,310 C. $40,733 D. $41,250