What is the first thing to do when trying to cool down conflicts, according to Goleman’s articles?

A. Show a willingness to work things out.
B. State your point of view in neutral language.
C. Try to find equitable ways to resolve the dispute.
D. Calm down.


D. Calm down.

Communication & Mass Media

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When we look at ads, we tend to follow a/an:

a. Z movement b. N movement c. O movement d. S movement

Communication & Mass Media

A speech of tribute that is delivered when someone has died is known as a

a. eulogy. b. keynote address. c. speech of dedication. d. commemorative address.

Communication & Mass Media

Suzy is very focused during her team meetings

She takes the minutes, asks for additional clarification from members, offers new ideas, and periodically summarizes what the team has accomplished during the meeting. Suzy is fulfilling what type of role? A. Task B. Social C. Individual D. Power

Communication & Mass Media

________ is the only woman to win the Best Director award in the history of the Oscars

Fill in the blank(s) with correct word

Communication & Mass Media