Which of the following should be avoided when writing a code of ethics?
a. descriptions of how to act
b. descriptions of how not to act
c. simple language
d. affirmative statements
b. descriptions of how not to act
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A _______ entails the resources, procedures, and authority that empower and enable front-line personnel to resolve customer problems or compensate customers for unexpected lapses in service
a. service recovery system b. trust c. commitment d. guarantee
Judith, an accounting major, states, "Strategy analysis seems to be an unnecessary detour in doing financial statement analysis. Why can't we just get straight to the accounting issues?" Explain to Judith why she might be wrong
By generating accurate forecasts of demand, time-phased delivery schedules can be developed. This is the underlying idea behind the ______ system.
A. material requirements planning (MRP) B. manufacturing resource planning (MRP II) C. enterprise resource planning (ERP) D. distribution requirements planning (DRP)
The main purpose of evaluating the supplier market is ______.
a. to choose purchases with greater cost effectiveness b. to maximize supply-related risks c. to choose purchases based on requirements d. to minimize future purchases