A group of nurses is showing resistance to changes the manager is making with regards to staffing. Which of the following ways can the manager deal with the emotionality of the situation (select all that apply)?
a. Use persuasion.
b. Give the nurses adequate notice of change.
c. Avoid discussion.
d. Explain the rationale and patient impact.
e. Inform staff that senior leadership made the decision.
B, D
A factor in determining how change is accepted depends upon how it is managed. The way to deal with emotionality is to avoid persuasion and to allow people to express their feelings. Staff should be given as much notice as possible when making changes in staffing or scheduling, and discussion is encouraged. Staff should be informed about the rationale for the decision as well as patient impact. Effective managers possess self-confidence to explain the change without blam-ing.
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