Jose, a Hispanic man, is employed by the AllWorld Airways as a supervisory flight coordinator on commuter flights. Except for one white woman, all other supervisory flight coordinators are black men. The other supervisory coordinators refer to Jose as "Beaner" and use other racial slurs when referring to him. Jose complained about this to the senior supervisory flight coordinator and threatened to file a claim with the Equal Employment Opportunity Commission (EEOC). What steps would you suggest that AllWorld Airways follow so as to address Jose's concerns and prevent him from filing a claim with the EEOC?
What will be an ideal response?
Answer: Students' answers may vary. However, a good answer should include the following:
a) There should be an immediate investigation.
b) Jose's allegations of race discrimination should be taken seriously.
c) The supervisory flight coordinators involved in the discrimination should be reprimanded.
d) AllWorld should reiterate that the company will not tolerate any type of discrimination based on race.
e) AllWorld should provide additional training to ensure that the employees are aware of what type of behavior is prohibited.
An employer's best approach to racial harassment is to maintain a workplace in which such activity is not permitted or condoned in any way, to take all racial harassment complaints seriously, and to take immediate corrective action, if necessary, after investigation. If an employer takes immediate corrective action, liability can be avoided.
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