A(n) ________ is a carefully conceived plan that will result in maximum customer responsiveness
Fill in the blanks with correct word
customer strategy
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Purchasing a competitor's product and taking it apart, studying the cost of the components, and packaging describes the process of:
A) outsourcing. B) reverse engineering. C) insourcing. D) horizontal integration.
Kenny and Jeff form a partnership. During the year, Kenny and Jeff withdraw $30,000 and $23,000, respectively. Which of the following will be included in the journal entry to record the withdrawals?
A) debit to Kenny, Withdrawals for $30,000 B) debit to Jeff, Withdrawals for $7000 C) credit to Kenny, Withdrawals for $30,000 D) credit to Jeff, Withdrawals for $23,000
List three managerial guidelines for implementation of reengineering.(1) ________(2) ________(3) ________
What will be an ideal response?
FedEx developed a 12-item statistical Service Quality Indicator to measure customer satisfaction and service quality. The index is comprised of customer-defined performance standards such as number of missed pick-ups, number of lost packages, and number of late deliveries. Each of the performance standards is weighted based on the relative importance of each standard to customers. By developing a Service Quality Indicator that incorporates customer-defined performance standards, FedEx is closing provider ________ of the gaps model of service quality.
A. Gap 1 B. Gap 2 C. Gap 3 D. Gap 4