“Hospitals use paperwork such as consent forms to focus patients on routine, non-emotionally expressive behavior, while doctors use technical, non-emotionally arousing language and scripted questions that require a neutral task focus” are examples of
a. Neutralizing emotion
b. Communication that defends against lawsuits
c. Prescribing emotion
d. Ineffective methods that do little to control or reduce disruptive emotions at work (i.e., these not examples of the four commonly used methods to manage disruptive emotions)
a. Neutralizing emotion
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_______ is planning done by middle managers to determine what contributions their departments or similar work units can make with their given resources during the next 6 to 24 months.
A. Writing a belief statement B. Developing a goals pact C. Producing a code of ethics D. Tactical planning E. Management pledging
Messages of ________ recognize the contributions of employees or business associates
A) salutation B) recognizance C) performance D) appreciation E) condolence
The model stock approach and sales–productivity ratio relate to the allocation of selling and merchandise space, not personnel and customer space
Indicate whether the statement is true or false
In order to be enforceable, a covenant not to compete must be reasonable in each of the following
aspects except: A) Scope (i.e., activities affected) of the restriction. B) Amount paid to the one who gives up the right to compete. C) Geographic area of the restriction. D) Length of time the restriction is in effect.