Match each statement to the item listed below.
A. a level of bargaining where a neutral third party is brought in to assist the discussion
B. prohibits management from hiring nonunion workers
C. failure to use an adequate selection process or to check for prior offenses or misconduct
D. a tendency to assume that candidates strong in one area will be strong in other areas
E. a written plan to ensure fair recruiting, hiring and promoting practices
F. a last resort in bargaining when the negotiation process stalls
G. a change in the application process, work environment, or job description that enables a person with a disability to perform to essential functions of the job
H. a physiological or mental disorder
I. the most cooperative level of bargaining
J. the process whereby representatives of employees meet with representatives of management to establish a written contract that sets forth working conditions for a specific time
K. a feeling of mutual understanding and trust
A. mediation
B. closed shop
C. negligent hiring
D. halo effect
E. affirmative action program
F. arbitration
G. reasonable accommodation
H. impairment
I. open discussion
J. collective bargaining
K. rapport
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