What is the purpose of the crashworthiness doctrine?
What will be an ideal response?
Sometimes, when an automobile is involved in an accident, the driver or passengers are not injured by the blow itself. Instead, they are injured when their bodies strike something inside their own automobile (e.g., the dashboard, the steering wheel). This is commonly referred to as the "second collision." The courts have held that automobile manufacturers are under a duty to design automobiles to take into account the possibility of this second collision. This is called the crashworthiness doctrine.
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________ means that the retailer should know what to do to satisfy needs for the consumers in the segment.
A. Profitable B. Actionable C. Identifiable D. Reachable E. Substantial
Which of the following best suggests how to handle customer complaints?
a. Concentrate on the factual content of the complaint, rather than on the feelings of the complainer. b. Operate on the assumption that the customer is never wrong. c. Pass the customer from department to department until the customer gives up. d. Offer explanations and alternatives when the complaint cannot be resolved as requested. e. Let the customer see how angry you are, but finally give the customer what he or she wants.
Answer the following statements true (T) or false (F)
Negative self-talk involves demotivating concepts, while positive self-talk is motivating and unsupporting.
An administrative department provides services that benefit the entire organization
Indicate whether the statement is true or false