Answer the following statements true (T) or false (F)

Question

1. Leaders manage and managers lead, but the two activities are not synonymous.
2. One's power comes as part of one's job; it is the right to perform or command.
3. Reward power results from managers' authority to punish their employees.
4. Employees who are having computer problems at TravelWorld go to Amy rather than the IT department because she is efficient and considerate about helping out and is extremely knowledgeable. Amy has expert power.

Answer 1

1. TRUE
Leaders manage and managers lead, but the two activities are not synonymous.
2. FALSE
Authority is the right to perform or command; it comes with the job. In contrast, power is the extent to which a person is able to influence others so they respond to orders.
3. FALSE
Coercive power, which all managers have, results from managers' authority to punish their employees. In contrast, reward power comes from managers' authority to reward their subordinates.
4. TRUE
Amy has expert power that results from her specialized information or expertise. Expertise, or special knowledge, can be mundane, such as knowing work schedules and assignments of others. Or it can be sophisticated, such as having computer or medical knowledge.